website now fully accessible

can you see now?

can you see now?

Our new website is now fully accessible. To be honest, before meeting the gentlemen from Segala, I didn’t really know what accessibility was all about and why I should build a new website. It wasn’t until Adrian turned off the screen and told me to read my own web that I understood the point he was making. I felt I like I had been unfair to some of my fellow Irish [and International] populus.

Citizens Information notes on their site under the title Access To Information For All that ‘According to the National Disability Authority (NDA) online information may be inaccessible to older people and those who are blind, have low vision, are colour blind or have poor English language skills or literacy difficulties, dyslexia, a learning disability or a hearing impairment. It is important to ensure that alternatives to, and means of accessing electronic information are provided to facilitate these groups.’

This criteria has been met.

Funnily enough, this all started some time ago when we were awarded the honour of joining Barr 50, the top 50 companies to operate through use of the irish language [Credit to Forais na Gaeilge here]. I guess I wanted to take this ‘accessibility’ to a new level and now we’re all blogged up!

Bilingual, accessible and interactive!

getting paid

somebody stole [part of] my car...

somebody stole what...

Does anybody know the answer to this equation? Two calls yesterday from two people in the trade both to say they just took a hit of a five figure sum of money where the client refuses to pay. No reason – just not getting paid.

The problem is it seems as this colleague of mine told me today, is that litigation is expensive and sometimes for certain amounts of money not really worthwhile chasing. So what does one do?

I went into my neighbour for a cup of tea yesterday [also self employed] and told him my tale of woe. Guess what? He’s not the only one. If ever I wanted feedback this is the time for it.

feedback?

all smiles in your garden...?

all smiles in your garden...?

For part of the Quality Award system, a well needed accreditation that Bord Bia introduced to the landscaping industry I [peter donegan] tried to introduce an option to allow customer or even general public give feedback, their thoughts or even complain easily to the finest landscaping company in Ireland?!! We have had varietions of this in the past but a friendlier more simple ‘form’ were one could add comments if preferred seemed the route.

We failed this part of the award accreditation so far because we had no complaints over the telephone. We had one or two emails [more to say thank you] asking if something could be adjusted or tweeked but none sofar a complaint.

Maybe it’s an Irish thing not to complain? or maybe we have the mix spot on!? but when in an audit situation and the auditor is saying ‘no complaints?’ One kind of starts to wonder?

Garden centres and nurseries have an option to have a customer feedback form – but I know from doing my research for this part of the ‘best practice award’, most people referred to when in a hotel style situation and after filling in the customer feedback form, they wondered if the person behind the counter will take the form out and read it as soon as they leave or else if theirs is the only one in there. In essence to criticise or complain because of service you would have preferred may be embarassing, frowned upon or even considered impolite.

So now, not so much where we are going wrong but more how to I make my company improve every day – and as Irelands most famed Corkman would say – we can always give more than 100%.

Donegan Landscaping Ltd joins Barr 50

barr 50 award

barr 50 award

At The Four Seasons Hotel on June 1st 2007, in conjunction with Price Waterhouse Cooper and Forais na Gaeilge Peter Donegan MI Hort and Peter Donegan Landscaping Ltd joined Barr 50, the top 50 companies to operate through the Irish language.

The awards recognize those who have made efforts in their industry to use the Irish language to improve their business.

After making the website bilingual, initially, the company has slowly adjusted selections of his companies operations ‘as gaeilge’ and bilingual.

On receiving the award Peter Donegan noted, ‘We didn’t do anything catastrophic, we just made an effort through Irish. It is hoped that our customers will applaud this award and that our future efforts with Forais na Gaeilge will prove as successful.’

Peter Donegan Landscaping Ltd is the first horticultural related company to join the elite top fifty.

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